Support
Help with Fireball Designer starts in the chat at the bottom-right of this page. It is answered by Fireball’s AI support, which can work through most questions on the spot — and when it can’t, it passes your question to a person, along with what you have already explained, so you don’t have to repeat yourself.
You will be asked to sign in with your Fireball account first. That is what lets support see which plan you hold and which devices you have signed in, instead of asking you.
Can’t sign in?
Open the chat anyway. It can walk you through recovering an account you can’t get into, and if that doesn’t work it will take your details and open a ticket for you.
Before you write in
- Fireball Designer is for macOS 15 or later, on Apple silicon and Intel Macs.
- Your projects are ordinary
.fireballdesignfiles on your Mac. Keep your own backups. - Account, sign-in and plan questions are shared across Fireball products, and are handled from your Fireball account.